Frequently Asked Questions

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1. What type of hair does Asheerah Hair sell?

We offer premium-quality human hair products, including wigs, bundles, and crochet human hair in various textures and lengths.

2. Is your hair 100% human hair?

Yes. Our products are made from high-quality human hair, designed to provide a natural look, softness, and long-lasting wear.

3. Can the hair be dyed or heat-styled?

Yes. Most of our human hair products can be coloured, curled, straightened, and styled. We recommend using heat protectants and proper hair care products to maintain quality.

4. How long does shipping take?

Shipping times vary by location. Once your order is processed and shipped, you'll receive tracking information via email. Europe: 3–7 business days, Americas: 5–10, Africa: 5–12.

5. Do you ship internationally?

Yes. We offer worldwide shipping to many countries, including Portugal, Angola, Mozambique, Cape Verde, Brazil, the US, UK, and more.

6. Can I change or cancel my order?

Orders can only be changed or cancelled before they have been processed or shipped. Once processing begins, cancellations are not possible.

7. Do you accept returns or refunds?

Due to the nature of our products and our dropshipping model, all sales are final. We only provide replacements for items that arrive damaged, defective, or incorrect.

8. What should I do if I receive a damaged or incorrect item?

Contact us within 7 days of delivery with your order number and clear photos of the item. Once approved, we'll arrange a replacement.

9. How do I choose the right hair texture?

We offer Straight, Body Wave, Deep Wave, Water Wave, Loose Wave, and Burmese Curly. Use our Shop by Texture section to find the style that suits you.

10. How can I contact Asheerah Hair?

Email asheerahhair@gmail.com · WhatsApp +351 914 522 508 · Instagram @asheerah_hair · TikTok @asheerahhair

11. What payment methods do you accept?

We accept Card (Stripe), PayPal, and MB Way.

12. What lengths and densities are available for wigs?

Wigs are available in 10–32 inches, with HD or Transparent lace (6x6, 7x7, 13x4, 13x6) and densities of 180%, 200%, and 250%.

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