Return & Refund Policy

At Asheerah Hair, customer satisfaction is important to us. Due to the nature of our products and our dropshipping business model, all sales are considered final unless an item arrives damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. To process your request, please provide:

• Your order number
• Clear photos of the item received
• Photos of any damage or defects
• A brief description of the issue

Once your claim is reviewed and approved, we will provide a replacement item at no additional cost.

Non-Returnable Items

We do not accept returns, refunds, or exchanges for:

• Change of mind
• Incorrect orders placed by the customer
• Opened, used, worn, altered, or washed products
• Dissatisfaction with color variations shown on different screens
• Delays caused by customs, carriers, or circumstances beyond our control

Refunds

Refunds are generally not provided. Approved cases involving damaged, defective, or incorrect items will normally be resolved through a replacement.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been processed, it cannot be cancelled.

Contact Us

If you have any questions regarding returns or replacements, please contact us at asheerahhair@gmail.com.